The Best Way to Ask Customers for GBP Reviews

Before your next customer books you…
They read your Google review.

Not your website.
Not your Instagram grid.
Your online reviews on your Google Business Profile.

For service-based businesses, Google reviews matter more than ever. They directly decide:

• Whether your phone rings
• Whether you show up in the top 3 on Google Maps
• Whether prospects trust you over competitors

Yet most business owners tell us the same thing:

“Clients are happy… but reviews just don’t come in.”

Let’s fix that the best way to get more Google reviews, the right way.

This blog breaks down:

• Why reviews are important
• The best practices to ask customers for reviews
• What to say (exact scripts)
• The right time to ask
• What NOT to do
• How service businesses consistently get more reviews

Why Google Reviews Matter for Service-Based Local Businesses

Let’s talk numbers.

Reviews matter because they influence how customers choose a local business.

Facts you can’t ignore:

• 87% of customers read online reviews before contacting a business
• Businesses with a higher number of reviews rank better on Google Maps
• A jump from 3.8 to 4.5 can increase calls by 25–40%

Google reviews do three things at once:

1. Improve Google Business Profile visibility
2. Build trust with potential customers
3. Help attract new customers

That’s why Google reviews matter more than ads.

Read more: Guide to Google Business Profile: Free Business Profile For Small Business

Why Most Businesses Struggle With Getting Reviews

Here’s the real reason reviews stop coming:

• You don’t ask customers
• You don’t share a review link
• You ask once and forget
• There’s no system for requesting reviews something a local SEO expert in Kolkata would fix immediately

Happy customers are busy.
They won’t automatically leave a review unless you make it easy.

Time to Ask: When Is the Best Time to Ask for a Google Review?

The best time to ask for a Google Business Profile review is when:

• The service is complete
• The customer is satisfied
• They’ve thanked you
• They’ve seen results

This is the moment customers are most likely to leave us a Google review.

Know more: The Benefits of Google My Business Profile: How It Helps You Get More Leads

Asking Customers for Reviews in Person (Best Practices That Still Work)

Asking customers for reviews in person is still one of the most effective ways.

How to Ask for a Review Politely

“If you’re happy with our service, we’d really appreciate it if you could leave us a quick Google review.”

Then immediately share the direct link to your Google review.

This makes it easy for customers to leave reviews without friction.

Ask for Google Reviews Using a Google Review Link (WhatsApp Works Best)

WhatsApp is the easiest review site touchpoint in India.

Google Review Request Message (WhatsApp)

Hi [Name]

Really glad we could help you.

If you found our service helpful, could you take 30 seconds to leave a review on Google?

[Google review link]

It helps other customers find us

A google review request works best when you include a link to your Google review page.

How to Create and Share Your Google Review Link

To create a Google review link:

1. Open your Google Business Profile
2. Click “Ask for reviews”
3. Copy the review link
4. Share the link everywhere

Always give customers a direct link to your Google business.

Ask for a Review Using Email (Email Template)

Email works well for B2B and professional services.

Email Template: Ask Customers to Leave a Review

Subject: Leaving us a quick Google review?

Hi [Name],

If you were happy with our service, we’d really appreciate it if you could leave us a review on Google.

👉 [Link to your Google review]

Your feedback helps potential customers trust us.

Thanks,
[Your Name]

Read more: How To Increase Google Reviews: Proven Tips To Get More Google Reviews!

Use a QR Code to Get More Google Reviews Easily

A QR code makes leaving reviews easy for your customers.

Best places:

• Invoice
• Reception desk
• Visiting card

Text example:

“Loved our service?
Scan to leave us a Google review ”

Online Reviews Best Practices: What NOT to Do

Avoid:

• Asking only for a positive review
• Offering discounts for reviews
• Writing fake reviews
• Ignoring a negative review

A negative review is strictly prohibited to manipulate or fake.
Instead, always respond to reviews professionally.

How to Respond to Reviews (Positive & Negative)

Always reply to reviews.

• Thank customers for positive feedback
• Address issues calmly in a negative review
• Show customers that you care

Responding helps build trust with customers.

How Many Reviews Do You Need?

There’s no fixed number, but:

• Small local business: 50–100 reviews
• Competitive markets: 150+ reviews

More important than volume is getting reviews consistently.

Getting Reviews Consistently With a Simple System

To get more Google reviews, use a system:

• Send automatic review requests
• Track customer reviews
• Follow up politely

This makes collecting reviews easier and scalable.

Real Example: Getting Better Reviews With a Simple Process

A service business had great service but few reviews.

They:

• Asked customers in person
• Shared a review link
• Followed up politely

Result:

• More glowing reviews
• Higher Google Maps visibility
• More new customers

Recommended: How to Optimize Google My Business Profile for Multiple Business Locations

Quick Checklist: Best Way to Get More Reviews

✅ Create your Google review page
✅ Save a WhatsApp & email template
✅ Decide the right time to ask
✅ Share the link to your review page
✅ Respond to all reviews

Final Thoughts: Why Reviews Are Important

If you want:

• More calls
• More trust
• More customers

Then reviews are important.

They influence decisions, build credibility, and strengthen your online reputation.

Need Help Getting More Google Reviews?

FavFly helps service businesses:

• Optimize Google Business Profiles
• Build review reply systems
• Improve trust and visibility
• Attract new customers

Book a free Google Business Profile audit
Or WhatsApp us today