At Favfly, our mission is to deliver exceptional digital marketing services to our clients. However, we understand that circumstances may arise where clients need to seek refunds, returns, or request cancellations. To ensure clarity and fairness, we have established the following policy:
a. Eligibility for Refund:
- Clients are eligible for a refund if they are dissatisfied with our services and provide valid reasons supported by evidence.
- Refunds will be considered for cases where our services did not meet the agreed-upon objectives or failed to deliver the promised results.
b. Refund Request Initiation:
- Clients can initiate a refund request by contacting our customer support team at [insert contact email/phone number]. Please provide details of the issue and any supporting evidence to facilitate the investigation.
c. Refund Processing Time:
- Upon receiving a valid refund request, our team will conduct a thorough investigation.
- Approved refunds will be processed within [7 to 15 working days] from the date of approval.
- Refunds will be issued via the original payment method or to the same account used for payment gateway transactions.
As a digital marketing company, we do not deal with physical products that require returns. However, if any client faces issues with specific deliverables, we encourage them to reach out to us immediately. Our team will diligently address the concerns and work towards providing a satisfactory resolution.
a. Project Cancellation:
- Clients have the right to cancel their projects.
- To initiate the cancellation process, clients must contact us via our official communication channels or the designated contact page on our website.
b. Cancellation Deadline:
- For seamless processing, cancellation requests should be made within 2 days the project started.
- Cancellation requests received after this period will be considered for the subsequent service period.
We encourage all clients to review the details of each service carefully before making a purchase to ensure it aligns with their requirements and expectations. By adhering to this policy, we aim to provide a positive and satisfactory experience for all our valued clients.
For any inquiries or clarifications regarding our Refund, Return, and Cancellation Policy, please feel free to contact our support team through our official communication channels or visit our website's contact page.
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